Privacy Policy
Applies to the Kramble app.
Kramble (“Kramble,” “we,” “our,” or “the App”) is a word puzzle game developed and published by Ketch Labs Inc.
This Privacy Policy explains how information may be collected, used, and shared when you use Kramble.
1. Information We Collect
Kramble does not require you to create an account or provide personal information such as your name, email address, or phone number to play the game.
The App may automatically collect limited technical and usage information, including:
- Device type and operating system
- App version
- Game activity and interactions
- Crash and diagnostic information
- Advertising identifiers, where permitted
- General information related to ad performance and App usage
Some game information, such as progress, settings, coins, inventory, scores, and other gameplay data, may be stored locally on your device or through services used by the App.
2. Advertising
Kramble may display advertisements, including rewarded advertisements that allow players to receive optional in-game rewards.
We may use third-party advertising services such as Google AdMob. These services may collect device information, advertising identifiers, IP addresses, and information about interactions with advertisements.
Where required, Kramble will request your permission before allowing tracking for advertising purposes. You may decline tracking and continue using the App.
The availability and personalization of advertisements may depend on your device settings, consent choices, and region.
3. In-App Purchases
Kramble may offer optional in-app purchases, such as coins, boosters, or other virtual items.
Purchases are processed through the platform from which you downloaded the App, such as the Apple App Store. Kramble does not directly receive or store your full payment card information.
Third-party services used to manage purchases and entitlements may receive information necessary to process and verify purchases.
4. Analytics and Diagnostics
We may use analytics, crash-reporting, and diagnostic services to understand how Kramble is used, identify technical problems, improve game performance, and develop new features.
Information collected for these purposes may include device information, App activity, gameplay events, crash reports, and approximate technical information such as IP address.
5. How We Use Information
Information collected through Kramble may be used to:
- Operate and maintain the App
- Save and manage gameplay functionality
- Provide in-game purchases and rewards
- Display and measure advertisements
- Diagnose crashes and technical problems
- Understand how features are used
- Prevent abuse or fraudulent activity
- Improve Kramble and develop new features
- Comply with applicable legal requirements
6. Third-Party Services
Kramble may use third-party service providers to provide functionality such as advertising, purchases, analytics, crash reporting, or backend infrastructure.
These providers may process information according to their own privacy policies and applicable laws.
Depending on the features and version of Kramble you use, these services may include:
- Google AdMob
- Apple App Store services
- Backend or hosting providers used by Ketch Labs Inc.
We encourage you to review the privacy policies of applicable third-party services for more information about their data practices.
7. Tracking and App Tracking Transparency
On Apple devices, Kramble follows Apple’s App Tracking Transparency requirements where applicable.
If Kramble or its advertising partners request permission to track your activity across apps or websites owned by other companies, you will be shown Apple’s permission prompt.
You can change your tracking permissions at any time through your device’s privacy settings.
8. Children’s Privacy
Kramble is not intended to knowingly collect personal information from children beyond information necessary to operate the App.
We do not knowingly request names, email addresses, phone numbers, or other directly identifying information from children through Kramble.
Third-party services used by the App may apply additional protections or restrictions based on applicable laws, the user’s region, or the age category of the App.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
9. Data Retention
We retain information only for as long as reasonably necessary to provide Kramble, fulfill the purposes described in this Privacy Policy, meet legal obligations, resolve disputes, and protect the App from abuse.
Information stored locally on your device may be removed when you delete the App or clear its data.
Retention periods for information processed by third-party providers are governed by their respective policies and settings.
10. Data Security
We use reasonable administrative and technical measures designed to protect information associated with Kramble.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Your Privacy Choices
Depending on your location, you may have rights regarding your personal information, including rights to access, correct, delete, or restrict certain processing.
You may also be able to control certain data collection through your device settings, including advertising and tracking permissions.
You may contact us regarding a privacy request using the contact information below.
12. International Data Processing
Kramble and its service providers may process information in countries other than the country where you live.
Where required by applicable law, appropriate measures are used to protect information transferred internationally.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to Kramble, our service providers, legal requirements, or our privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Kramble’s privacy practices, please contact:
Ketch Labs Inc., Alberta, Canada
Website: ketchlabs.com — App: Kramble
Email us at hello@ketchlabs.com.